Privacy Policy

1. Introduction

Welcome to Grama Voice ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our village governance platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and Contact Information: Your full name, phone number, and email address
• Account Information: Username, password, and other authentication credentials
• Location Data: GPS coordinates and location information when you report issues
• Issue Reports: Photos, descriptions, and details of issues you submit
• Communication Data: Messages and communications with administrators

2.2 Technical Information

We automatically collect certain technical information, including:

• Device information (device type, operating system, browser type)
• IP address and location data
• Usage patterns and interaction data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide and maintain our village governance platform
• Issue Resolution: To process and resolve reported issues and complaints
• Communication: To send notifications, updates, and respond to your inquiries
• Account Management: To create and manage your user account
• Analytics: To analyze usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting providers
• Database management services
• Communication service providers
• Analytics and monitoring services

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Village Administration

Your issue reports and relevant information may be shared with local village administrators and panchayat officials for the purpose of issue resolution.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data storage and backup procedures

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information is retained while your account is active
• Issue reports are retained for administrative and legal purposes
• Communication records are retained for service improvement purposes

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences, but disabling cookies may affect the functionality of our services.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@gramavoice.in
• Phone: +91-XXX-XXXX-XXX
• Address: Rural Development Center, Andhra Pradesh, India