1. Acceptance of Terms
By accessing and using the Grama Voice platform ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Service
Grama Voice is a village governance platform that enables citizens to:
- Report issues and complaints in their local areas
- Track the progress of reported issues
- Communicate with local administration
- Access transparent governance information
- Participate in community development initiatives
3. User Accounts and Registration
3.1 Account Creation
To use our service, you must:
- Provide accurate and complete registration information
- Maintain the security of your password and account
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use
3.2 Account Requirements
- You must be at least 18 years old to create an account
- You must provide a valid phone number for verification
- One account per person is allowed
- Accounts are non-transferable
4. Acceptable Use Policy
4.1 Permitted Uses
You may use our service to:
- Report genuine issues affecting your community
- Communicate respectfully with administrators
- Access information about local governance
- Participate in community discussions
4.2 Prohibited Activities
You are strictly prohibited from:
- Submitting false, misleading, or fraudulent information
- Using the service for commercial purposes without permission
- Harassing, threatening, or abusing other users or administrators
- Uploading malicious software or attempting to hack the system
- Violating any applicable laws or regulations
- Impersonating another person or entity
- Spamming or sending unsolicited communications
- Attempting to gain unauthorized access to the system
5. Content and Submissions
5.1 User-Generated Content
When you submit content (photos, descriptions, comments) to our platform:
- You retain ownership of your content
- You grant us a license to use, display, and distribute your content
- You are responsible for ensuring your content is accurate and lawful
- You must have the right to share any photos or media you upload
5.2 Content Moderation
We reserve the right to:
- Review and moderate all user-submitted content
- Remove content that violates these terms
- Suspend or terminate accounts for policy violations
- Report illegal activities to appropriate authorities
6. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.
7. Service Availability
While we strive to provide continuous service availability, we cannot guarantee that our service will be uninterrupted or error-free. We reserve the right to:
- Modify or discontinue the service at any time
- Perform maintenance that may temporarily interrupt service
- Update features and functionality
8. Intellectual Property Rights
The Grama Voice platform, including its design, functionality, and content, is protected by intellectual property laws. You may not:
- Copy, modify, or distribute our platform
- Reverse engineer or attempt to extract source code
- Use our trademarks or logos without permission
- Create derivative works based on our platform
9. Limitation of Liability
Important: To the maximum extent permitted by law, Grama Voice shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses resulting from your use of the service.
10. Indemnification
You agree to indemnify and hold harmless Grama Voice, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:
- Your use of the service
- Your violation of these terms
- Your violation of any third-party rights
- Content you submit to the platform
11. Termination
11.1 Termination by You
You may terminate your account at any time by contacting us or using the account deletion feature in your profile settings.
11.2 Termination by Us
We may terminate or suspend your account immediately, without prior notice, for conduct that we believe:
- Violates these Terms of Service
- Is harmful to other users or the platform
- Exposes us to legal liability
- Is fraudulent or illegal
12. Dispute Resolution
Any disputes arising from these terms or your use of the service shall be resolved through:
- Good faith negotiations between the parties
- Mediation if negotiations fail
- Binding arbitration as a last resort
- Jurisdiction: Courts of Andhra Pradesh, India
13. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
14. Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of significant changes through:
- Email notifications
- In-app notifications
- Website announcements
Continued use of the service after changes constitutes acceptance of the new terms.
15. Contact Information
If you have any questions about these Terms of Service, please contact us:
- Email: legal@gramavoice.in
- Phone: +91-XXX-XXXX-XXX
- Address: Rural Development Center, Andhra Pradesh, India